Modify search

• Have your confirmation (Digital Coupon) at hand.
• Have the IDs ready for all persons.
• Arrive at the transfer location 15 minutes before the agreed time.
• Review the terms and conditions of the tour (provided in your Digital Coupon).
• The reservation is valid for the number of people indicated on the Digital Coupon.
• VIP activities, souvenirs, and gifts are not included (additional cost).
• Booked tours must be scheduled 15 days in advance.

TO BE ABLE TO CHECK IN, IT IS NECESSARY TO PRESENT THE RESERVATION CONFIRMATION AND PROOF OF PAYMENT AT THE RECEPTION. 

Cancellation and Modification Policy

Flexible Rate: The relative time for modifying or canceling the reservation depends on the season: 

Low Season: You can request the cancellation or modification of your reservation up to 1 day before your arrival without penalty. After 3 PM on the day before your arrival, the penalty will be 100%. When booking, $40 MXN will be charged for administrative fees and will be deducted from the total of your reservation. This charge is non-refundable. A scheduled charge will be made to your card 1 day before arrival to settle the remaining balance. 

High Season: You can request the cancellation or modification of your reservation more than 8 days in advance of your arrival. 

Cancellations or modifications made 8 days or less in advance will incur charges for the full stay. If the reservation has been modified to arrive on dates after the original, the cancellation and modification policy will always take the original arrival date as a reference. When booking, $40 MXN will be charged for administrative fees and will be deducted from the total of your reservation. This charge is non-refundable. A scheduled charge will be made to your card 8 days before arrival to settle the remaining balance. Our base rates are in US dollars. The price will appear in your local currency, but the charge will be made in US dollars, taking into account the real exchange rate at the time of your payment. There may be a variation depending on the fluctuation of the exchange rate between the two currencies. 

 Special Season 

March 27, 2026 to April 11, 2026 

December 24, 2026 to January 1, 2027 

February 24, 2027 to April 3, 2027 

High Season

January 2, 2026 to March 26, 2026 

July 18, 2026 to August 23, 2026 

January 2, 2027 to February 27, 2027 

July 16, 2027 to August 28, 2027

Low Season 

April 12, 2026 to July 17, 2026 

August 24, 2026 to December 23, 2026 

April 4, 2027 to July 15, 2027 

August 29, 2027 to December 23, 2027 

No-Show Policy 

In case the guest does not show up on the reserved date, the full stay will be charged. No-shows are considered for any situation where the guest does not appear at the hotel, including, but not limited to: delayed flights, immigration procedures, invalid documents, etc. 

Early Departure Policy

The full stay will be charged. Specifications In accommodation, children are considered from 3 to 12 years old. From 13 years old at the time of check-in onwards, they are considered at adult rates. 

Student insurance: Guests staying at Grand Oasis Cancun, between 18 and 25 years old, must pay a non-refundable check-in policy of $30 USD per person. Students/Young travelers are defined as any guest 25 years of age and younger traveling without a parent/legal guardian. Applicable during the Spring Break season in March. 

To check in, it is necessary to present an official identification for each guest. For minors, an identification with a photograph (school ID may be accepted), CURP, birth certificate, or passport must be presented. 

When booking, $40 MXN will be charged for administrative fees and will be deducted from the total of your reservation. This charge is non-refundable. A scheduled charge will be made to your card 1 day before arrival to settle the remaining balance. 

Installment Payments Participating banks: Afirme, American Express, BanBajio, Bancoppel, Banjercito, BBVA, Banca Mifiel, Banco Azteca, Banco Famsa, Banco Invex, Banco Multiva, Banorte, Banregio, CitiBanamex, Falabella, Hey Banco, HSBC, Inbursa, Konfio, Liverpool, NanoPay, Nubank, RappidCard, Santander, Scotiabank Minimum amount $600 MXN Restrictions: Only applicable through the payment link. Direct payments at reception are made in a single installment. 

Billing If you require an invoice, please request it at https://oasishoteles.com/es/facturacion. Invoice details must be sent before arrival. Invoices cannot be issued once the property has been left. For advance payments made for future reservations or services, an advance invoice can be requested; upon completion of the service, the full invoice and corresponding credit note will be issued. 

Compensations All compensations will be made as appropriate. Notes in case of tour booking Have your confirmation (Digital Coupon) ready. Have identification ready for all persons. Arrive at the transfer location 15 minutes before the scheduled time. 

Review the tour terms and conditions (provided in your Digital Coupon).

The reservation is valid for the number of people indicated on the Digital Coupon. 

VIP activities, souvenirs, and mementos are not included (additional cost). 

Booked tours must be scheduled 15 days in advance. 

 To provide the best service to our guests, room assignments, including floor number, bed type, and specific hotel location, will be subject to availability at the time of arrival. While preferences can be noted during the reservation process, they are not guaranteed. The final assignment will be determined by the Reception team at check-in, based on availability and hotel operations.

Obvious Pricing Errors The hotel reserves the right to cancel any reservation whose price is affected by a technical or human error clearly identifiable as an unrealistic or manifestly disproportionate price. In such cases, the customer will be informed and, if possible, an alternative adjusted to the correct rate will be offered.

• Have your confirmation (Digital Coupon) at hand.
• Have the IDs ready for all persons.
• Arrive at the transfer location 15 minutes before the agreed time.
• Review the terms and conditions of the tour (provided in your Digital Coupon).
• The reservation is valid for the number of people indicated on the Digital Coupon.
• VIP activities, souvenirs, and gifts are not included (additional cost).
• Booked tours must be scheduled 15 days in advance.

TO BE ABLE TO CHECK IN, IT IS NECESSARY TO PRESENT THE RESERVATION CONFIRMATION AND PROOF OF PAYMENT AT THE RECEPTION. 

Cancellation and Modification Policy

Flexible Rate: The relative time for modifying or canceling the reservation depends on the season: 

Low Season: You can request the cancellation or modification of your reservation up to 1 day before your arrival without penalty. After 3 PM on the day before your arrival, the penalty will be 100%. When booking, $40 MXN will be charged for administrative fees and will be deducted from the total of your reservation. This charge is non-refundable. A scheduled charge will be made to your card 1 day before arrival to settle the remaining balance. 

High Season: You can request the cancellation or modification of your reservation more than 8 days in advance of your arrival. 

Cancellations or modifications made 8 days or less in advance will incur charges for the full stay. If the reservation has been modified to arrive on dates after the original, the cancellation and modification policy will always take the original arrival date as a reference. When booking, $40 MXN will be charged for administrative fees and will be deducted from the total of your reservation. This charge is non-refundable. A scheduled charge will be made to your card 8 days before arrival to settle the remaining balance. Our base rates are in US dollars. The price will appear in your local currency, but the charge will be made in US dollars, taking into account the real exchange rate at the time of your payment. There may be a variation depending on the fluctuation of the exchange rate between the two currencies. 

 Special Season 

March 27, 2026 to April 11, 2026 

December 24, 2026 to January 1, 2027 

February 24, 2027 to April 3, 2027 

High Season

January 2, 2026 to March 26, 2026 

July 18, 2026 to August 23, 2026 

January 2, 2027 to February 27, 2027 

July 16, 2027 to August 28, 2027

Low Season 

April 12, 2026 to July 17, 2026 

August 24, 2026 to December 23, 2026 

April 4, 2027 to July 15, 2027 

August 29, 2027 to December 23, 2027 

No-Show Policy 

In case the guest does not show up on the reserved date, the full stay will be charged. No-shows are considered for any situation where the guest does not appear at the hotel, including, but not limited to: delayed flights, immigration procedures, invalid documents, etc. 

Early Departure Policy

The full stay will be charged. Specifications In accommodation, children are considered from 3 to 12 years old. From 13 years old at the time of check-in onwards, they are considered at adult rates. 

Student insurance: Guests staying at Grand Oasis Cancun, between 18 and 25 years old, must pay a non-refundable check-in policy of $30 USD per person. Students/Young travelers are defined as any guest 25 years of age and younger traveling without a parent/legal guardian. Applicable during the Spring Break season in March. 

To check in, it is necessary to present an official identification for each guest. For minors, an identification with a photograph (school ID may be accepted), CURP, birth certificate, or passport must be presented. 

When booking, $40 MXN will be charged for administrative fees and will be deducted from the total of your reservation. This charge is non-refundable. A scheduled charge will be made to your card 1 day before arrival to settle the remaining balance. 

Installment Payments Participating banks: Afirme, American Express, BanBajio, Bancoppel, Banjercito, BBVA, Banca Mifiel, Banco Azteca, Banco Famsa, Banco Invex, Banco Multiva, Banorte, Banregio, CitiBanamex, Falabella, Hey Banco, HSBC, Inbursa, Konfio, Liverpool, NanoPay, Nubank, RappidCard, Santander, Scotiabank Minimum amount $600 MXN Restrictions: Only applicable through the payment link. Direct payments at reception are made in a single installment. 

Billing If you require an invoice, please request it at https://oasishoteles.com/es/facturacion. Invoice details must be sent before arrival. Invoices cannot be issued once the property has been left. For advance payments made for future reservations or services, an advance invoice can be requested; upon completion of the service, the full invoice and corresponding credit note will be issued. 

Compensations All compensations will be made as appropriate. Notes in case of tour booking Have your confirmation (Digital Coupon) ready. Have identification ready for all persons. Arrive at the transfer location 15 minutes before the scheduled time. 

Review the tour terms and conditions (provided in your Digital Coupon).

The reservation is valid for the number of people indicated on the Digital Coupon. 

VIP activities, souvenirs, and mementos are not included (additional cost). 

Booked tours must be scheduled 15 days in advance. 

 To provide the best service to our guests, room assignments, including floor number, bed type, and specific hotel location, will be subject to availability at the time of arrival. While preferences can be noted during the reservation process, they are not guaranteed. The final assignment will be determined by the Reception team at check-in, based on availability and hotel operations.

Obvious Pricing Errors The hotel reserves the right to cancel any reservation whose price is affected by a technical or human error clearly identifiable as an unrealistic or manifestly disproportionate price. In such cases, the customer will be informed and, if possible, an alternative adjusted to the correct rate will be offered.

• Have your confirmation (Digital Coupon) at hand.
• Have the IDs ready for all persons.
• Arrive at the transfer location 15 minutes before the agreed time.
• Review the terms and conditions of the tour (provided in your Digital Coupon).
• The reservation is valid for the number of people indicated on the Digital Coupon.
• VIP activities, souvenirs, and gifts are not included (additional cost).
• Booked tours must be scheduled 15 days in advance.

TO BE ABLE TO CHECK IN, IT IS NECESSARY TO PRESENT THE RESERVATION CONFIRMATION AND PROOF OF PAYMENT AT THE RECEPTION. 

Cancellation and Modification Policy

Flexible Rate: The relative time for modifying or canceling the reservation depends on the season: 

Low Season: You can request the cancellation or modification of your reservation up to 1 day before your arrival without penalty. After 3 PM on the day before your arrival, the penalty will be 100%. When booking, $40 MXN will be charged for administrative fees and will be deducted from the total of your reservation. This charge is non-refundable. A scheduled charge will be made to your card 1 day before arrival to settle the remaining balance. 

High Season: You can request the cancellation or modification of your reservation more than 8 days in advance of your arrival. 

Cancellations or modifications made 8 days or less in advance will incur charges for the full stay. If the reservation has been modified to arrive on dates after the original, the cancellation and modification policy will always take the original arrival date as a reference. When booking, $40 MXN will be charged for administrative fees and will be deducted from the total of your reservation. This charge is non-refundable. A scheduled charge will be made to your card 8 days before arrival to settle the remaining balance. Our base rates are in US dollars. The price will appear in your local currency, but the charge will be made in US dollars, taking into account the real exchange rate at the time of your payment. There may be a variation depending on the fluctuation of the exchange rate between the two currencies. 

 Special Season 

March 27, 2026 to April 11, 2026 

December 24, 2026 to January 1, 2027 

February 24, 2027 to April 3, 2027 

High Season

January 2, 2026 to March 26, 2026 

July 18, 2026 to August 23, 2026 

January 2, 2027 to February 27, 2027 

July 16, 2027 to August 28, 2027

Low Season 

April 12, 2026 to July 17, 2026 

August 24, 2026 to December 23, 2026 

April 4, 2027 to July 15, 2027 

August 29, 2027 to December 23, 2027 

No-Show Policy 

In case the guest does not show up on the reserved date, the full stay will be charged. No-shows are considered for any situation where the guest does not appear at the hotel, including, but not limited to: delayed flights, immigration procedures, invalid documents, etc. 

Early Departure Policy

The full stay will be charged. Specifications In accommodation, children are considered from 3 to 12 years old. From 13 years old at the time of check-in onwards, they are considered at adult rates. 

Student insurance: Guests staying at Grand Oasis Cancun, between 18 and 25 years old, must pay a non-refundable check-in policy of $30 USD per person. Students/Young travelers are defined as any guest 25 years of age and younger traveling without a parent/legal guardian. Applicable during the Spring Break season in March. 

To check in, it is necessary to present an official identification for each guest. For minors, an identification with a photograph (school ID may be accepted), CURP, birth certificate, or passport must be presented. 

When booking, $40 MXN will be charged for administrative fees and will be deducted from the total of your reservation. This charge is non-refundable. A scheduled charge will be made to your card 1 day before arrival to settle the remaining balance. 

Installment Payments Participating banks: Afirme, American Express, BanBajio, Bancoppel, Banjercito, BBVA, Banca Mifiel, Banco Azteca, Banco Famsa, Banco Invex, Banco Multiva, Banorte, Banregio, CitiBanamex, Falabella, Hey Banco, HSBC, Inbursa, Konfio, Liverpool, NanoPay, Nubank, RappidCard, Santander, Scotiabank Minimum amount $600 MXN Restrictions: Only applicable through the payment link. Direct payments at reception are made in a single installment. 

Billing If you require an invoice, please request it at https://oasishoteles.com/es/facturacion. Invoice details must be sent before arrival. Invoices cannot be issued once the property has been left. For advance payments made for future reservations or services, an advance invoice can be requested; upon completion of the service, the full invoice and corresponding credit note will be issued. 

Compensations All compensations will be made as appropriate. Notes in case of tour booking Have your confirmation (Digital Coupon) ready. Have identification ready for all persons. Arrive at the transfer location 15 minutes before the scheduled time. 

Review the tour terms and conditions (provided in your Digital Coupon).

The reservation is valid for the number of people indicated on the Digital Coupon. 

VIP activities, souvenirs, and mementos are not included (additional cost). 

Booked tours must be scheduled 15 days in advance. 

 To provide the best service to our guests, room assignments, including floor number, bed type, and specific hotel location, will be subject to availability at the time of arrival. While preferences can be noted during the reservation process, they are not guaranteed. The final assignment will be determined by the Reception team at check-in, based on availability and hotel operations.

Obvious Pricing Errors The hotel reserves the right to cancel any reservation whose price is affected by a technical or human error clearly identifiable as an unrealistic or manifestly disproportionate price. In such cases, the customer will be informed and, if possible, an alternative adjusted to the correct rate will be offered.