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TO BE ABLE TO CHECK IN, IT IS NECESSARY TO PRESENT THE RESERVATION CONFIRMATION AND PROOF OF PAYMENT AT THE TIME OF ARRIVAL AT RECEPTION

Non-Refundable Rate: Reservations made with non-refundable rates are charged 100% at the time of booking and do not allow cancellation or modification of dates at any time.

Our base rates are in US dollars, the price will appear in your local currency but the charge will be made in US dollars, taking into account the real exchange rate at the time of payment. It may vary depending on the fluctuation of the exchange rate between the two currencies.

No Show Policy
In case the guest does not show up on the reserved date, the full stay will be charged.
No-shows are considered for any situation in which the guest does not appear at the hotel, including but not limited to: delayed flights, immigration procedures, invalid documents, etc.

Early Departure Policy
The full stay will be charged.

Specifications

• In accommodation, children are considered from 3 to 12 years old. From 13 years old at the time of check-in onwards, they are considered an adult rate.
• In accommodation, student insurance: Guests staying at Grand Oasis Cancun, between 18 and 25 years old, must pay a non-refundable policy of $30 USD per person upon check-in. Students / Young Travelers are defined as any guest 25 years of age and under traveling without a parent/legal guardian and is applicable at all mentioned Oasis properties during the Spring Break season dates in the month of March.
• To be able to check in, it is necessary to present an official identification of each of the guests. In the case of minors, they must present a photo identification (school ID can be used), their CURP, birth certificate, or passport.

Payment in interest-free installments
Participating banks: Afirme, American Express, BanBajio, Bancoppel, Banjercito, BBVA, Banca Mifiel, Banco Azteca, Banco Famsa, Banco Invex, Banco Multiva, Banorte, Banregio, CitiBanamex, Falabella, Hey Banco, HSBC, Inbursa, Konfio, Liverpool, NanoPay, Nubank, RappidCard, Santander, Scotiabank.
Minimum amounts for interest-free installments: $600 MXN
Restrictions Apply: Payment in interest-free installments can only be made through the payment link. Direct payments at reception are in a single installment.

Billing

If you require an invoice, please request it at https://oasishoteles.com/es/facturacion.
It is necessary to send the billing information before your arrival. Invoices cannot be issued once you have left the property.
For deposits or advances made for future reservations or services, you can request an advance invoice and, upon your service date, a complete invoice and a credit note corresponding to the advance invoice will be issued.

Compensations
All compensations will be made as applicable.

Notes in case of Tour booking

• Have your confirmation (Digital Coupon) ready.
• Have identifications ready for all individuals.
• Be at the transfer point 15 minutes before the agreed time.
• Review the tour terms and conditions (provided in your Digital Coupon).
• The reservation is valid for the number of people indicated on the Digital Coupon.
• VIP activities, souvenirs, and mementos are not included (additional cost).
• Booked tours must be scheduled 15 days in advance.

The final assignment will be determined by the Front Desk team at the time of check-in, based on availability and hotel operations.

Errors in Pricing

The hotel reserves the right to cancel any reservation whose price is affected by a technical or human error clearly identifiable as an unrealistic or manifestly disproportionate price. In such cases, the customer will be duly informed, and offered, if possible, an alternative at the correct rate.

TO CHECK IN, IT IS NECESSARY TO PRESENT THE RESERVATION CONFIRMATION AND PROOF OF PAYMENT UPON ARRIVAL AT RECEPTION

Cancellation and Modification Policy

Flexible Rate: The relative time for modification or cancellation of the reservation depends on the season:

• Low Season: You can request the cancellation or modification of your reservation up to 1 day before your arrival without penalty. After 3 PM on the day before your arrival, the penalty will be 100%. A charge of $40 MXN for administrative fees will be made upon booking, which will be deducted from the total of your reservation. This charge is non-refundable. A scheduled charge will be made to your card 1 day before arrival to settle the remainder.
• High Season: You can request the cancellation or modification of your reservation more than 8 days in advance of arrival. Cancellations or modifications made 8 days or less in advance will be charged for the full stay. If the reservation has been modified to arrive on dates after the original, the cancellation and modification policy will always take the original arrival date as a reference. A charge of $40 MXN for administrative fees will be made upon booking, which will be deducted from the total of your reservation. This charge is non-refundable. A scheduled charge will be made to your card 8 days before arrival to settle the remainder.

Our base rates are in US dollars. The price will appear in your local currency, but the charge will be made in US dollars, taking into account the real exchange rate at the time of payment. There may be a variation depending on the fluctuation of the exchange rate between the two currencies.

• March 27, 2026 to April 11, 2026
• December 24, 2026 to January 1, 2027
• February 24, 2027 to April 3, 2027

• January 2, 2026 to March 26, 2026
• July 18, 2026 to August 23, 2026
• January 2, 2027 to February 27, 2027
• July 16, 2027 to August 28, 2027

• April 12, 2026 to July 17, 2026
• August 24, 2026 to December 23, 2026
• April 4, 2027 to July 15, 2027
• August 29, 2027 to December 23, 2027

No Show Policy

In case the guest does not show up on the reserved date, the full stay will be charged.
No-shows are considered for any situation where the guest does not appear at the hotel, including but not limited to: delayed flights, immigration procedures, invalid documents, etc.

Early Departure Policy
The full stay will be charged.

Specifications

• In lodging, children are considered from 3 to 12 years old. From 13 years old at the time of check-in onwards, they are considered to have an adult rate.
• In lodging, student insurance: Guests staying at Grand Oasis Cancun, between 18 and 25 years old, must pay a non-refundable check-in policy of $30 USD per person. Students / Young Travelers are defined as any guest 25 years of age and under traveling without a parent/legal guardian and is applicable at all mentioned Oasis properties, during the Spring Break season dates in March.
• To check in, it is necessary to present official identification for each guest. For minors, a photo ID (school ID can be used), their CURP, birth certificate, or passport must be presented.
• A charge of $40 MXN for administrative fees will be made upon booking, which will be deducted from the total of your reservation. This charge is non-refundable. A scheduled charge will be made to your card 1 day before arrival to settle the remainder.

Billing
If you require an invoice, please request it at https://oasishoteles.com/es/facturacion.
It is necessary to send the billing information before your arrival. Invoices cannot be issued once the property is left.
For deposits or advances made for future reservations or services, you can request an advance invoice, and upon the date of your service, a full invoice and a credit note corresponding to the advance invoice will be issued.

Compensations
All compensations will be made as applicable.

Notes in case of tour booking

• Have your confirmation (Digital Coupon) readily available.
• Have the identification of all persons ready.
• Be present at the transfer location 15 minutes before the agreed time.
• Review the tour terms and conditions (provided in your Digital Coupon).
• The reservation is valid for the number of people indicated on the Digital Coupon.
• VIP activities, souvenirs, and mementos are not included (additional cost).
• Booked tours must be scheduled 15 days in advance.

The final assignment will be determined by the Front Desk team at the time of check-in, based on hotel availability and operations.

Obvious Pricing Errors

The hotel reserves the right to cancel any reservation whose price is affected by a technical or human error clearly identifiable as an unrealistic or manifestly disproportionate price. In such cases, the customer will be duly informed, and offered, if possible, an alternative at the correct rate.

TO BE ABLE TO CHECK IN, IT IS NECESSARY TO PRESENT THE RESERVATION CONFIRMATION AND PROOF OF PAYMENT AT THE TIME OF ARRIVAL AT RECEPTION

Non-Refundable Rate: Reservations made with non-refundable rates are charged 100% at the time of booking and do not allow cancellation or modification of dates at any time.

Our base rates are in US dollars, the price will appear in your local currency but the charge will be made in US dollars, taking into account the real exchange rate at the time of payment. It may vary depending on the fluctuation of the exchange rate between the two currencies.

No Show Policy
In case the guest does not show up on the reserved date, the full stay will be charged.
No-shows are considered for any situation in which the guest does not appear at the hotel, including but not limited to: delayed flights, immigration procedures, invalid documents, etc.

Early Departure Policy
The full stay will be charged.

Specifications

• In accommodation, children are considered from 3 to 12 years old. From 13 years old at the time of check-in onwards, they are considered an adult rate.
• In accommodation, student insurance: Guests staying at Grand Oasis Cancun, between 18 and 25 years old, must pay a non-refundable policy of $30 USD per person upon check-in. Students / Young Travelers are defined as any guest 25 years of age and under traveling without a parent/legal guardian and is applicable at all mentioned Oasis properties during the Spring Break season dates in the month of March.
• To be able to check in, it is necessary to present an official identification of each of the guests. In the case of minors, they must present a photo identification (school ID can be used), their CURP, birth certificate, or passport.

Payment in interest-free installments
Participating banks: Afirme, American Express, BanBajio, Bancoppel, Banjercito, BBVA, Banca Mifiel, Banco Azteca, Banco Famsa, Banco Invex, Banco Multiva, Banorte, Banregio, CitiBanamex, Falabella, Hey Banco, HSBC, Inbursa, Konfio, Liverpool, NanoPay, Nubank, RappidCard, Santander, Scotiabank.
Minimum amounts for interest-free installments: $600 MXN
Restrictions Apply: Payment in interest-free installments can only be made through the payment link. Direct payments at reception are in a single installment.

Billing

If you require an invoice, please request it at https://oasishoteles.com/es/facturacion.
It is necessary to send the billing information before your arrival. Invoices cannot be issued once you have left the property.
For deposits or advances made for future reservations or services, you can request an advance invoice and, upon your service date, a complete invoice and a credit note corresponding to the advance invoice will be issued.

Compensations
All compensations will be made as applicable.

Notes in case of Tour booking

• Have your confirmation (Digital Coupon) ready.
• Have identifications ready for all individuals.
• Be at the transfer point 15 minutes before the agreed time.
• Review the tour terms and conditions (provided in your Digital Coupon).
• The reservation is valid for the number of people indicated on the Digital Coupon.
• VIP activities, souvenirs, and mementos are not included (additional cost).
• Booked tours must be scheduled 15 days in advance.

The final assignment will be determined by the Front Desk team at the time of check-in, based on availability and hotel operations.

Errors in Pricing

The hotel reserves the right to cancel any reservation whose price is affected by a technical or human error clearly identifiable as an unrealistic or manifestly disproportionate price. In such cases, the customer will be duly informed, and offered, if possible, an alternative at the correct rate.

TO CHECK IN, IT IS NECESSARY TO PRESENT THE RESERVATION CONFIRMATION AND PROOF OF PAYMENT UPON ARRIVAL AT RECEPTION

Cancellation and Modification Policy

Flexible Rate: The relative time for modification or cancellation of the reservation depends on the season:

• Low Season: You can request the cancellation or modification of your reservation up to 1 day before your arrival without penalty. After 3 PM on the day before your arrival, the penalty will be 100%. A charge of $40 MXN for administrative fees will be made upon booking, which will be deducted from the total of your reservation. This charge is non-refundable. A scheduled charge will be made to your card 1 day before arrival to settle the remainder.
• High Season: You can request the cancellation or modification of your reservation more than 8 days in advance of arrival. Cancellations or modifications made 8 days or less in advance will be charged for the full stay. If the reservation has been modified to arrive on dates after the original, the cancellation and modification policy will always take the original arrival date as a reference. A charge of $40 MXN for administrative fees will be made upon booking, which will be deducted from the total of your reservation. This charge is non-refundable. A scheduled charge will be made to your card 8 days before arrival to settle the remainder.

Our base rates are in US dollars. The price will appear in your local currency, but the charge will be made in US dollars, taking into account the real exchange rate at the time of payment. There may be a variation depending on the fluctuation of the exchange rate between the two currencies.

• March 27, 2026 to April 11, 2026
• December 24, 2026 to January 1, 2027
• February 24, 2027 to April 3, 2027

• January 2, 2026 to March 26, 2026
• July 18, 2026 to August 23, 2026
• January 2, 2027 to February 27, 2027
• July 16, 2027 to August 28, 2027

• April 12, 2026 to July 17, 2026
• August 24, 2026 to December 23, 2026
• April 4, 2027 to July 15, 2027
• August 29, 2027 to December 23, 2027

No Show Policy

In case the guest does not show up on the reserved date, the full stay will be charged.
No-shows are considered for any situation where the guest does not appear at the hotel, including but not limited to: delayed flights, immigration procedures, invalid documents, etc.

Early Departure Policy
The full stay will be charged.

Specifications

• In lodging, children are considered from 3 to 12 years old. From 13 years old at the time of check-in onwards, they are considered to have an adult rate.
• In lodging, student insurance: Guests staying at Grand Oasis Cancun, between 18 and 25 years old, must pay a non-refundable check-in policy of $30 USD per person. Students / Young Travelers are defined as any guest 25 years of age and under traveling without a parent/legal guardian and is applicable at all mentioned Oasis properties, during the Spring Break season dates in March.
• To check in, it is necessary to present official identification for each guest. For minors, a photo ID (school ID can be used), their CURP, birth certificate, or passport must be presented.
• A charge of $40 MXN for administrative fees will be made upon booking, which will be deducted from the total of your reservation. This charge is non-refundable. A scheduled charge will be made to your card 1 day before arrival to settle the remainder.

Billing
If you require an invoice, please request it at https://oasishoteles.com/es/facturacion.
It is necessary to send the billing information before your arrival. Invoices cannot be issued once the property is left.
For deposits or advances made for future reservations or services, you can request an advance invoice, and upon the date of your service, a full invoice and a credit note corresponding to the advance invoice will be issued.

Compensations
All compensations will be made as applicable.

Notes in case of tour booking

• Have your confirmation (Digital Coupon) readily available.
• Have the identification of all persons ready.
• Be present at the transfer location 15 minutes before the agreed time.
• Review the tour terms and conditions (provided in your Digital Coupon).
• The reservation is valid for the number of people indicated on the Digital Coupon.
• VIP activities, souvenirs, and mementos are not included (additional cost).
• Booked tours must be scheduled 15 days in advance.

The final assignment will be determined by the Front Desk team at the time of check-in, based on hotel availability and operations.

Obvious Pricing Errors

The hotel reserves the right to cancel any reservation whose price is affected by a technical or human error clearly identifiable as an unrealistic or manifestly disproportionate price. In such cases, the customer will be duly informed, and offered, if possible, an alternative at the correct rate.

TO BE ABLE TO CHECK IN, IT IS NECESSARY TO PRESENT THE RESERVATION CONFIRMATION AND PROOF OF PAYMENT AT THE TIME OF ARRIVAL AT RECEPTION

Non-Refundable Rate: Reservations made with non-refundable rates are charged 100% at the time of booking and do not allow cancellation or modification of dates at any time.

Our base rates are in US dollars, the price will appear in your local currency but the charge will be made in US dollars, taking into account the real exchange rate at the time of payment. It may vary depending on the fluctuation of the exchange rate between the two currencies.

No Show Policy
In case the guest does not show up on the reserved date, the full stay will be charged.
No-shows are considered for any situation in which the guest does not appear at the hotel, including but not limited to: delayed flights, immigration procedures, invalid documents, etc.

Early Departure Policy
The full stay will be charged.

Specifications

• In accommodation, children are considered from 3 to 12 years old. From 13 years old at the time of check-in onwards, they are considered an adult rate.
• In accommodation, student insurance: Guests staying at Grand Oasis Cancun, between 18 and 25 years old, must pay a non-refundable policy of $30 USD per person upon check-in. Students / Young Travelers are defined as any guest 25 years of age and under traveling without a parent/legal guardian and is applicable at all mentioned Oasis properties during the Spring Break season dates in the month of March.
• To be able to check in, it is necessary to present an official identification of each of the guests. In the case of minors, they must present a photo identification (school ID can be used), their CURP, birth certificate, or passport.

Payment in interest-free installments
Participating banks: Afirme, American Express, BanBajio, Bancoppel, Banjercito, BBVA, Banca Mifiel, Banco Azteca, Banco Famsa, Banco Invex, Banco Multiva, Banorte, Banregio, CitiBanamex, Falabella, Hey Banco, HSBC, Inbursa, Konfio, Liverpool, NanoPay, Nubank, RappidCard, Santander, Scotiabank.
Minimum amounts for interest-free installments: $600 MXN
Restrictions Apply: Payment in interest-free installments can only be made through the payment link. Direct payments at reception are in a single installment.

Billing

If you require an invoice, please request it at https://oasishoteles.com/es/facturacion.
It is necessary to send the billing information before your arrival. Invoices cannot be issued once you have left the property.
For deposits or advances made for future reservations or services, you can request an advance invoice and, upon your service date, a complete invoice and a credit note corresponding to the advance invoice will be issued.

Compensations
All compensations will be made as applicable.

Notes in case of Tour booking

• Have your confirmation (Digital Coupon) ready.
• Have identifications ready for all individuals.
• Be at the transfer point 15 minutes before the agreed time.
• Review the tour terms and conditions (provided in your Digital Coupon).
• The reservation is valid for the number of people indicated on the Digital Coupon.
• VIP activities, souvenirs, and mementos are not included (additional cost).
• Booked tours must be scheduled 15 days in advance.

The final assignment will be determined by the Front Desk team at the time of check-in, based on availability and hotel operations.

Errors in Pricing

The hotel reserves the right to cancel any reservation whose price is affected by a technical or human error clearly identifiable as an unrealistic or manifestly disproportionate price. In such cases, the customer will be duly informed, and offered, if possible, an alternative at the correct rate.

TO CHECK IN, IT IS NECESSARY TO PRESENT THE RESERVATION CONFIRMATION AND PROOF OF PAYMENT UPON ARRIVAL AT RECEPTION

Cancellation and Modification Policy

Flexible Rate: The relative time for modification or cancellation of the reservation depends on the season:

• Low Season: You can request the cancellation or modification of your reservation up to 1 day before your arrival without penalty. After 3 PM on the day before your arrival, the penalty will be 100%. A charge of $40 MXN for administrative fees will be made upon booking, which will be deducted from the total of your reservation. This charge is non-refundable. A scheduled charge will be made to your card 1 day before arrival to settle the remainder.
• High Season: You can request the cancellation or modification of your reservation more than 8 days in advance of arrival. Cancellations or modifications made 8 days or less in advance will be charged for the full stay. If the reservation has been modified to arrive on dates after the original, the cancellation and modification policy will always take the original arrival date as a reference. A charge of $40 MXN for administrative fees will be made upon booking, which will be deducted from the total of your reservation. This charge is non-refundable. A scheduled charge will be made to your card 8 days before arrival to settle the remainder.

Our base rates are in US dollars. The price will appear in your local currency, but the charge will be made in US dollars, taking into account the real exchange rate at the time of payment. There may be a variation depending on the fluctuation of the exchange rate between the two currencies.

• March 27, 2026 to April 11, 2026
• December 24, 2026 to January 1, 2027
• February 24, 2027 to April 3, 2027

• January 2, 2026 to March 26, 2026
• July 18, 2026 to August 23, 2026
• January 2, 2027 to February 27, 2027
• July 16, 2027 to August 28, 2027

• April 12, 2026 to July 17, 2026
• August 24, 2026 to December 23, 2026
• April 4, 2027 to July 15, 2027
• August 29, 2027 to December 23, 2027

No Show Policy

In case the guest does not show up on the reserved date, the full stay will be charged.
No-shows are considered for any situation where the guest does not appear at the hotel, including but not limited to: delayed flights, immigration procedures, invalid documents, etc.

Early Departure Policy
The full stay will be charged.

Specifications

• In lodging, children are considered from 3 to 12 years old. From 13 years old at the time of check-in onwards, they are considered to have an adult rate.
• In lodging, student insurance: Guests staying at Grand Oasis Cancun, between 18 and 25 years old, must pay a non-refundable check-in policy of $30 USD per person. Students / Young Travelers are defined as any guest 25 years of age and under traveling without a parent/legal guardian and is applicable at all mentioned Oasis properties, during the Spring Break season dates in March.
• To check in, it is necessary to present official identification for each guest. For minors, a photo ID (school ID can be used), their CURP, birth certificate, or passport must be presented.
• A charge of $40 MXN for administrative fees will be made upon booking, which will be deducted from the total of your reservation. This charge is non-refundable. A scheduled charge will be made to your card 1 day before arrival to settle the remainder.

Billing
If you require an invoice, please request it at https://oasishoteles.com/es/facturacion.
It is necessary to send the billing information before your arrival. Invoices cannot be issued once the property is left.
For deposits or advances made for future reservations or services, you can request an advance invoice, and upon the date of your service, a full invoice and a credit note corresponding to the advance invoice will be issued.

Compensations
All compensations will be made as applicable.

Notes in case of tour booking

• Have your confirmation (Digital Coupon) readily available.
• Have the identification of all persons ready.
• Be present at the transfer location 15 minutes before the agreed time.
• Review the tour terms and conditions (provided in your Digital Coupon).
• The reservation is valid for the number of people indicated on the Digital Coupon.
• VIP activities, souvenirs, and mementos are not included (additional cost).
• Booked tours must be scheduled 15 days in advance.

The final assignment will be determined by the Front Desk team at the time of check-in, based on hotel availability and operations.

Obvious Pricing Errors

The hotel reserves the right to cancel any reservation whose price is affected by a technical or human error clearly identifiable as an unrealistic or manifestly disproportionate price. In such cases, the customer will be duly informed, and offered, if possible, an alternative at the correct rate.