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TO CHECK IN, YOU MUST PRESENT YOUR RESERVATION CONFIRMATION AND PROOF OF PAYMENT UPON ARRIVAL AT RECEPTION.

To check in, go to: https://checkin.civitfun.com/hotel/oasis-palm/bookingSearchForm

Non-Refundable Rate: Bookings made with non-refundable rates are charged 100% at the time of booking and do not allow cancellation or modification of dates at any time.

Our base rates are in US dollars. The price will be displayed in your local currency, but payment will be processed in US dollars, based on the real exchange rate at the time of payment. The final price may vary depending on fluctuations in the exchange rate between the two currencies.

No-Show Policy: In the event that a guest does not arrive on the reserved date, the full amount of the stay will be charged. No-shows are considered any situation in which the guest does not arrive at the hotel, including but not limited to: delayed flights, immigration procedures, invalid documents, etc.

Early Departure Policy: The full stay will be charged.

Specs:

• For accommodation, children are considered to be between 3 and 12 years old. Guests 13 years of age and older at check-in are charged the adult rate.
• For accommodations, student insurance: Guests staying at Grand Oasis Cancun, between 18 and 25 years old, must pay a non-refundable insurance policy of $30 USD per person upon check-in. Student/Young Travelers are defined as any guest 25 years of age or younger traveling without a parent/legal guardian. Applicable during Spring Break in March.
• To check in, each guest must present an official ID. Minors must present a photo ID (such as a school ID), CURP (Mexican national ID number), birth certificate, or passport.

Pay in interest-free installments:
Participating banks: Afirme, American Express, BanBajio, Bancoppel, Banjercito, BBVA, Banca Mifiel, Banco Azteca, Banco Famsa, Banco Invex, Banco Multiva, Banorte, Banregio, CitiBanamex, Falabella, Hey Banco, HSBC, Inbursa, Konfio, Liverpool, NanoPay, Nubank, RappidCard, Santander, Scotiabank.
Minimum amounts for interest-free months: $600 MXN.
Restrictions apply: Interest-free installment payments can only be made through the payment link. Direct payments at reception are accepted in a single payment.

Billing:
If you require an invoice, please request it at https://oasishoteles.com/es/facturacion .
Please send your billing information before your arrival. Invoices cannot be issued once you have vacated the property.
For deposits or advances made for future reservations or services, you can request an advance invoice, and when the date of your service arrives, the full invoice and the corresponding credit note for the advance invoice will be issued.

Compensation: All compensation will be made as appropriate.

Notes in case of booking a tour:

• Have your confirmation (Digital Coupon) on hand.
• Have the identification documents of all people ready.
• Arrive at the transfer location 15 minutes before the agreed time.
• Review tour terms and conditions (provided on your Digital Voucher).
• The reservation is valid for the number of people indicated on the Digital Coupon.
• VIP activities, souvenirs and keepsakes are not included (additional cost).
• Booked tours must be scheduled 15 days in advance.

To provide the best service to our guests, room assignments, including floor number, bed type, and specific location within the hotel, are subject to availability upon arrival.

While preferences can be registered during the booking process, they are not guaranteed.

The final assignment will be determined by the Front Desk team at check-in, based on availability and hotel operations.

Contact Oasis Experiences:

Obvious pricing errors:
The hotel reserves the right to cancel any reservation whose price is affected by a technical or human error that is clearly identifiable as an unrealistic or manifestly disproportionate price. In such cases, the customer will be duly informed and, if possible, offered an alternative at the correct rate.

To check in, you must present your booking confirmation and proof of payment at reception.

To check in, go to: https://checkin.civitfun.com/hotel/oasis-palm/bookingSearchForm

Cancellation and Modification Policy

Flexible Rate: The time frame for modifying or cancelling the reservation depends on the season:

• Low season: You can request cancellation or modification of your reservation up to 1 day before your arrival without penalty. After 3 PM the day before your arrival, the penalty will be 100%. A non-refundable MXN $40 administrative fee will be charged upon booking, and a scheduled payment will be made 1 day before arrival to settle the remaining balance.
• High season: You can request cancellation or modification of your reservation more than 8 days in advance. Cancellations made 8 days or less in advance will incur charges for the full stay. A non-refundable MXN $40 administrative fee will be charged upon booking, and a scheduled payment will be processed 8 days prior to arrival.

Our base rates are in US dollars. The price will appear in your local currency, but payment will be made in dollars, subject to exchange rate fluctuations.

• March 27, 2026 to April 11, 2026
• December 24, 2026 to January 1, 2027
• February 24, 2027 to April 3, 2027

• January 2, 2026 to March 26, 2026
• July 18, 2026 to August 23, 2026
• January 2, 2027 to February 27, 2027
• July 16, 2027 to August 28, 2027

• April 12, 2026 to July 17, 2026
• August 24, 2026 to December 23, 2026
• April 4, 2027 to July 15, 2027
• August 29, 2027 to December 23, 2027

No Show Policy

If the guest does not arrive on the reserved date, the full stay will be charged. This applies even if the delay is due to flight delays, immigration procedures, invalid documents, etc.

Early Departure Policy

The full cost of the stay will be charged.

Specs

• Children: 3 to 12 years old. From 13 years old, the adult rate applies.
• Student insurance: Students aged 18-25 staying at Grand Oasis Cancun must pay $30 USD (non-refundable). Applies during Spring Break season.
• Official identification is required for each guest. Minors may present school ID, CURP (Mexican national ID number), birth certificate, or passport.
• A non-refundable administrative fee of $40 MXN will be charged upon booking, and a scheduled payment will be made 1 day prior to arrival.

Pay in interest-free installments

Participating banks: Afirme, American Express, BanBajio, Bancoppel, Banjercito, BBVA, Banca Mifiel, Banco Azteca, Banco Famsa, Banco Invex, Banco Multiva, Banorte, Banregio, CitiBanamex, Falabella, Hey Banco, HSBC, Inbursa, Konfio, Liverpool, NanoPay, Nubank, RappidCard, Santander, Scotiabank.

Minimum amounts: $600 MXN. Direct payment at reception applies only in one installment.

Billing

Please request your invoice at https://oasishoteles.com/es/facturacion before your arrival. Invoices cannot be issued after you leave the property.

Compensation

All compensation will be made as appropriate.

Notes in case of booking a Tour

• Have confirmation (Digital Coupon).
• Identification of all persons.
• Please arrive 15 minutes before the transfer.
• Review the tour terms and conditions.
• Reservation valid for the number of people on the voucher.
• VIP activities and souvenirs not included.
• Tours must be scheduled 15 days in advance.

To provide the best service to our guests, room assignments, including floor number, bed type, and specific location within the hotel, are subject to availability upon arrival.

While preferences can be registered during the booking process, they are not guaranteed.

The final assignment will be determined by the Front Desk team at check-in, based on availability and hotel operations.

Obvious pricing errors

The hotel reserves the right to cancel any reservation whose price is affected by a technical or human error that is clearly identifiable as unrealistic or disproportionate. In such cases, the customer will be duly informed and, if possible, offered an alternative at the correct rate.

TO CHECK IN, YOU MUST PRESENT YOUR RESERVATION CONFIRMATION AND PROOF OF PAYMENT UPON ARRIVAL AT RECEPTION.

To check in, go to: https://checkin.civitfun.com/hotel/oasis-palm/bookingSearchForm

Non-Refundable Rate: Bookings made with non-refundable rates are charged 100% at the time of booking and do not allow cancellation or modification of dates at any time.

Our base rates are in US dollars. The price will be displayed in your local currency, but payment will be processed in US dollars, based on the real exchange rate at the time of payment. The final price may vary depending on fluctuations in the exchange rate between the two currencies.

No-Show Policy: In the event that a guest does not arrive on the reserved date, the full amount of the stay will be charged. No-shows are considered any situation in which the guest does not arrive at the hotel, including but not limited to: delayed flights, immigration procedures, invalid documents, etc.

Early Departure Policy: The full stay will be charged.

Specs:

• For accommodation, children are considered to be between 3 and 12 years old. Guests 13 years of age and older at check-in are charged the adult rate.
• For accommodations, student insurance: Guests staying at Grand Oasis Cancun, between 18 and 25 years old, must pay a non-refundable insurance policy of $30 USD per person upon check-in. Student/Young Travelers are defined as any guest 25 years of age or younger traveling without a parent/legal guardian. Applicable during Spring Break in March.
• To check in, each guest must present an official ID. Minors must present a photo ID (such as a school ID), CURP (Mexican national ID number), birth certificate, or passport.

Pay in interest-free installments:
Participating banks: Afirme, American Express, BanBajio, Bancoppel, Banjercito, BBVA, Banca Mifiel, Banco Azteca, Banco Famsa, Banco Invex, Banco Multiva, Banorte, Banregio, CitiBanamex, Falabella, Hey Banco, HSBC, Inbursa, Konfio, Liverpool, NanoPay, Nubank, RappidCard, Santander, Scotiabank.
Minimum amounts for interest-free months: $600 MXN.
Restrictions apply: Interest-free installment payments can only be made through the payment link. Direct payments at reception are accepted in a single payment.

Billing:
If you require an invoice, please request it at https://oasishoteles.com/es/facturacion .
Please send your billing information before your arrival. Invoices cannot be issued once you have vacated the property.
For deposits or advances made for future reservations or services, you can request an advance invoice, and when the date of your service arrives, the full invoice and the corresponding credit note for the advance invoice will be issued.

Compensation: All compensation will be made as appropriate.

Notes in case of booking a tour:

• Have your confirmation (Digital Coupon) on hand.
• Have the identification documents of all people ready.
• Arrive at the transfer location 15 minutes before the agreed time.
• Review tour terms and conditions (provided on your Digital Voucher).
• The reservation is valid for the number of people indicated on the Digital Coupon.
• VIP activities, souvenirs and keepsakes are not included (additional cost).
• Booked tours must be scheduled 15 days in advance.

To provide the best service to our guests, room assignments, including floor number, bed type, and specific location within the hotel, are subject to availability upon arrival.

While preferences can be registered during the booking process, they are not guaranteed.

The final assignment will be determined by the Front Desk team at check-in, based on availability and hotel operations.

Contact Oasis Experiences:

Obvious pricing errors:
The hotel reserves the right to cancel any reservation whose price is affected by a technical or human error that is clearly identifiable as an unrealistic or manifestly disproportionate price. In such cases, the customer will be duly informed and, if possible, offered an alternative at the correct rate.

To check in, you must present your booking confirmation and proof of payment at reception.

To check in, go to: https://checkin.civitfun.com/hotel/oasis-palm/bookingSearchForm

Cancellation and Modification Policy

Flexible Rate: The time frame for modifying or cancelling the reservation depends on the season:

• Low season: You can request cancellation or modification of your reservation up to 1 day before your arrival without penalty. After 3 PM the day before your arrival, the penalty will be 100%. A non-refundable MXN $40 administrative fee will be charged upon booking, and a scheduled payment will be made 1 day before arrival to settle the remaining balance.
• High season: You can request cancellation or modification of your reservation more than 8 days in advance. Cancellations made 8 days or less in advance will incur charges for the full stay. A non-refundable MXN $40 administrative fee will be charged upon booking, and a scheduled payment will be processed 8 days prior to arrival.

Our base rates are in US dollars. The price will appear in your local currency, but payment will be made in dollars, subject to exchange rate fluctuations.

• March 27, 2026 to April 11, 2026
• December 24, 2026 to January 1, 2027
• February 24, 2027 to April 3, 2027

• January 2, 2026 to March 26, 2026
• July 18, 2026 to August 23, 2026
• January 2, 2027 to February 27, 2027
• July 16, 2027 to August 28, 2027

• April 12, 2026 to July 17, 2026
• August 24, 2026 to December 23, 2026
• April 4, 2027 to July 15, 2027
• August 29, 2027 to December 23, 2027

No Show Policy

If the guest does not arrive on the reserved date, the full stay will be charged. This applies even if the delay is due to flight delays, immigration procedures, invalid documents, etc.

Early Departure Policy

The full cost of the stay will be charged.

Specs

• Children: 3 to 12 years old. From 13 years old, the adult rate applies.
• Student insurance: Students aged 18-25 staying at Grand Oasis Cancun must pay $30 USD (non-refundable). Applies during Spring Break season.
• Official identification is required for each guest. Minors may present school ID, CURP (Mexican national ID number), birth certificate, or passport.
• A non-refundable administrative fee of $40 MXN will be charged upon booking, and a scheduled payment will be made 1 day prior to arrival.

Pay in interest-free installments

Participating banks: Afirme, American Express, BanBajio, Bancoppel, Banjercito, BBVA, Banca Mifiel, Banco Azteca, Banco Famsa, Banco Invex, Banco Multiva, Banorte, Banregio, CitiBanamex, Falabella, Hey Banco, HSBC, Inbursa, Konfio, Liverpool, NanoPay, Nubank, RappidCard, Santander, Scotiabank.

Minimum amounts: $600 MXN. Direct payment at reception applies only in one installment.

Billing

Please request your invoice at https://oasishoteles.com/es/facturacion before your arrival. Invoices cannot be issued after you leave the property.

Compensation

All compensation will be made as appropriate.

Notes in case of booking a Tour

• Have confirmation (Digital Coupon).
• Identification of all persons.
• Please arrive 15 minutes before the transfer.
• Review the tour terms and conditions.
• Reservation valid for the number of people on the voucher.
• VIP activities and souvenirs not included.
• Tours must be scheduled 15 days in advance.

To provide the best service to our guests, room assignments, including floor number, bed type, and specific location within the hotel, are subject to availability upon arrival.

While preferences can be registered during the booking process, they are not guaranteed.

The final assignment will be determined by the Front Desk team at check-in, based on availability and hotel operations.

Obvious pricing errors

The hotel reserves the right to cancel any reservation whose price is affected by a technical or human error that is clearly identifiable as unrealistic or disproportionate. In such cases, the customer will be duly informed and, if possible, offered an alternative at the correct rate.